| |
BMC Product Information
BMC Remedy Action Request System (AR System)
Key Benefits:
- Automate: Automate service management business processes quickly and efficiently without the need for programmers.
- Gain greater overall process efficiency.
- Reduce paper trails that result in human errors.
- Integrate: Optimize business through integration capabilities that link service management applications to any business processes in the organization. Gain greater synergy, efficiency and effectiveness back to the business.
- Adapt: React to changes in the business in real-time. Leverage complete flexibility for customizing and enhancing every aspect of an automated process.
- Manage: Successfully manage business processes in real-time.
- Understand process limitations and bottlenecks.
- Make proactive decisions about what might need to change to improve overall process success.
- Be instantly alerted when events are about to occur.
- Process Platform: A proven application platform that has successfully automated thousands of business processes that have been deployed out to millions of end-users
Key Differentiators: BMC Remedy AR System:
- Is used by more than 79 percent of Fortune 100 companies for business-critical applications - and by more than 6,000 customers to manage their service-related business processes.
- Provides workflow modules commonly used in automating service processes, such as notifications, escalations and approvals, to speed development of service management solutions.
- Provides a user-focused and request-centric development and delivery platform that makes it easy to design and use applications to enter, track and resolve service requests.
- Provides the foundation for the BMC Atrium CMDB, several BMC solutions and thousands of partner and customer-built service management applications.
- Is highly adaptable - without programming - to meet your business needs.
Back to Top
BMC Atrium CMDB
Core Messages:
- Know what you have with a single source of truth for your IT infrastructure.
- Make better decisions with a comprehensive view of how IT impacts your business.
- Continuously use metrics to improve alignment of support decisions and actions to business priorities
Key Differentiators:
- BMC has a twenty-month head start on other vendors, giving it an architectural maturity lead ("BMC Atrium CMDB 2.0 added significant maturity in modeling and the Definitive Software Library," Gartner, June 2007).
- The BMC Atrium CMDB is the first to allow you to create end-to-end maps of virtually all parts of a business service.
- The BMC Atrium CMDB is the only CMDB on the market today that provides a complete, application-based configuration environment for setting up a federated CMDB environment.
- The BMC Atrium CMDB uniquely integrates a graphical configuration relationship viewer that allows users of any IT process (whether BMC or not) to click and link to federated data stored in external repositories - instantly. This approach allows you to get up and running faster, and makes management and maintenance easier.
- BMC is the first and leading vendor to support business service models in our CMDB, allowing you to map the infrastructure to the specific business services it supports.
- The BMC Atrium CMDB Common Data Model is the only solution on the market today that provides a flexible, complete graphical interface for extending its standards-based model to support advanced customer requirements in verticals, such as telecommunications or financial management.
- The BMC Atrium CMDB provides a patent-pending reconciliation engine based on business rules, which allows you to leverage existing data coming from third-party asset or discovery tools.
- The BMC Atrium CMDB is the only CMDB that allows you to manage multiple configuration states, including real-time/near real-time views, expected state views, future states and archived configurations.
- BMC Services provide extensive educational training and deployment assistance along with packaged services offerings, such as CMDB SureStart, to accelerate your time to value.
Back to Top
BMC Remedy Service Desk
Core Messages: Your service desk is more than just a service desk; it's the face of IT to the business:
- BMC provides the only service desk with direct visibility into business priorities.
- BMC offers the only service desk with a single CMDB that integrates processes seamlessly across disciplines.
- BMC delivers expert services and training to align your service desk to ITIL quickly and cost-effectively.
Key Differentiators:
- BMC provides the only service desk with direct visibility into business problems.
- BMC offers the No. 1 CMDB that integrates processes seamlessly across disciplines.
- BMC delivers expert training and services to align your service desk to ITIL quickly and cost-effectively.
- Strong service desk consolidation capabilities - Scalable solution supports multi-tenancy and multi-lingual implementations.
- Built on a unique, unified, workflow architecture.
- Best choice by virtue of its market leadership and proven capabilities. BMC is the leader in Service Desk market (26.7% Global Market share in 2006) with more than 2,700 service desk implementations.
- Interactive Process Model: The BMC Service Management Process Model accelerates implementations up to 50% with a visual, step-by-step guide to implementing and performing ITIL service support best practices using BMC Remedy service management applications.
Back to Top
BMC Remedy Change Management
Core Messages:
- Improve your ability to quickly implement IT changes.
- Realize best results from tightly integrated processes.
- Enforce policies to minimize business risk.
- Achieve business-aware change management through change planning and efficiency.
- Manage change across the entire IT infrastructure - from data centers to desktops.
- Manage change-related productivity and compliance.
- Automate your change management process with built-in ITIL best practices.
Key Differentiators:
- BMC is the only vendor to tie together the process, implementation and verification components of deploying IT changes - all based on a factory-architected, ITIL-based CMDB.
- Year after year, BMC is acknowledged as the industry leader in IT service management process automation. The combination of proven workflow, mature functionality and seamless integrations make BMC the market leader in change process tools.
- BMC is the clear leader in CMDB implementations, a lynchpin in the BSM approach to IT process optimization (creating a shared model of IT-business dependencies).
- Interactive Process Model: The BMC Service Management Process Model accelerates implementations up to 50% with a visual, step-by-step guide to implementing and performing ITIL service support best practices using BMC Remedy service management applications.
- BMC delivers expert training and services to align your service desk to ITIL quickly and cost-effectively.
Back to Top
BMC Remedy Asset Configuration Management
Core Messages: Don't view your IT assets in silo. Think of them as part of larger business services.
- Only BMC discovers all IT assets - mainframe, distributed and virtual - and ties them back to key business processes.
- Only BMC offers asset management that seamlessly integrates into ITIL service support workflows.
- Only BMC ensures that all IT processes are acting on unified and accurate data stored within the market-leading CMDB.
Key Differentiators:
- Only BMC uses its CMDB as the physical asset repository, eliminating the separate investments in integrations between IT Asset Management and Service Support repositories.
- Only BMC natively integrates an IT Asset Management application with a full suite of service support applications on a single data model, workflow engine and user interface.
- Flexible architecture to quickly extend and adapt out-of-the-box workflows and data model without programming.
- BMC Discovery provides a single toolset that can gather and validate the information about the relationships between key business processes and your IT infrastructure.
Back to Top
BMC Service Level Management
Core Messages
- Improve Service Quality: Create and manage business service SLAs (covering service support and infrastructure metrics), pinpoint weak areas and take corrective action.
- Demonstrate the Value of IT: Understand the impact to the business for missed service targets, and gain visibility into which agreements are driving penalty or reward accumulations due to SLA breaches or exceeded compliance targets.
- Reduce Risk: Ensure that compliance at risk issues follow standard ITIL incident management processes to resolution, and view trends, spot problem areas, and minimize disruptions for key business services.
Key Differentiators
- Fully aligns IT with the business objectives to support a comprehensive Business Service Management approach.
- Delivers the only service level management solution that supplies both service delivery metrics and service operations monitoring capabilities.
- Fully integrates with the service desk market leader, BMC Remedy Service Desk.
- Shares common technologies (such as the BMC Remedy AR System platform) with other BMC Remedy IT Service Management applications:
- BMC Remedy Service Desk
- BMC Service Request Management
- BMC Remedy Change Management
- BMC Remedy Asset Configuration Management
- Provides insight into the impact to the business for missed service targets.
- Shows which agreements are driving penalty or reward accumulations due to SLA breaches or exceeded compliance targets.
- Ensures that compliance at risk issues follow standard ITIL incident management processes to resolution.
- Displays trends and problem areas for the overall service model, so IT can take corrective action and minimize disruptions.
Back to Top
About BMC Software
BMC Software helps IT organizations drive greater business value through better management of technology. Our industry-leading Business Service Management solutions ensure that everything IT does is prioritized according to business impact, so IT can proactively address business requirements to lower costs, drive revenue, and mitigate risk. BMC solutions share BMC AtriumTM technologies to enable IT to manage across the complexity of diverse systems and processes - from mainframe to distributed, databases to applications, service to security. Founded in 1980, BMC Software has offices worldwide and fiscal 2005 revenues of more than $1.46 billion. BMC Software. Activate your business with the power of IT. For more information, visit www.bmc.com.
Back to Top |
|
